To sum it up; I believed I was eligible to receive 15,000 SPG Starpoints as part of a promotion, but they believed that amount was 0. I was contacted today and given the details why I was not eligible for this promotion. It's plausible, maybe they're right, maybe I'm right. I don't know now. They gave me 7,500 points as a gesture of goodwill, which I consider very generous. I am somewhat pleased.
To avoid this situation in the future, I'm going to do the following when dealing with these types of promos:
- Create PDF files of any web applications I fill out.
- Create PDF files of terms and conditions.
- Keep any documentation I sent by snail mail.
I want to repeat what I said in my previous post, all the American Express representatives I dealt with were as polite as can be.
As of now, I am considering this situation resolved. American Express is a great business to deal with. In the 8 years we've been together, this has been our only disagreement.